Your Library Ltd · Events and room bookings
Building a library events platform that travelled the world
A purpose-built events and room booking platform connected members, staff, tickets and payments—and grew from an Australian library partnership into an international product.
The challenge
Library events needed more than a generic calendar.
At Your Library Ltd, formerly Eastern Regional Libraries Corporation, events had become central to how the library brought people together, but the digital experience did not reflect the complexity of delivering them.
Members needed an attractive place to discover what was happening, sign in with their library credentials and manage bookings for themselves and loved ones. Staff needed a dependable process for creating events, receiving the right approval and handling customers at a branch.
Payments added another layer. Online bookings needed secure card processing, while branch teams needed to sell tickets directly without moving into a separate, disconnected system.
The insight
A library calendar could not be treated as a list of dates with a booking button attached. It needed to understand library memberships, family bookings, approval responsibilities, waiting lists, payments and the realities of front-desk service.
That called for one joined-up platform, with a polished public experience and a management environment designed around the work library staff performed every day.
The solution
One event lifecycle, from staff idea to member attendance.
The platform brought publishing, approval, discovery, ticketing and branch payments into one connected service.
- Create and prepare
Staff entered event details, ticket settings, images and operational requirements.
- Review and approve
Permission rules routed the event to an appropriate manager before publication.
- Discover and book
Members signed in, selected tickets and paid online where required.
- Serve and attend
Staff managed sales, attendee information and event delivery from the same platform.
How it worked
Designed around both sides of the library counter.
Cloud612 worked with the library to turn detailed operational knowledge into a cohesive member and staff experience.
A member experience worth exploring
The public calendar made events easy to browse and understand. Library credential sign-in reduced account friction, while members could reserve places for themselves and people close to them from one booking journey.
Payments that worked online and in a branch
Members could pay for ticketed events using securely stored payment methods. A browser-based point-of-sale experience allowed staff to process event payments at a branch without dedicated desktop software.
Approvals without email chains
Permission and approval workflows allowed staff to lodge events while ensuring the right manager reviewed them. That made responsibility visible and reduced the manual effort involved in moving an event from an idea to the public calendar.
Room bookings in the same service
The platform also supported bookings for library rooms and spaces. Members could discover availability and make a reservation through the same considered experience, while staff could manage rooms alongside the wider events program.
Built to grow
The platform expanded to libraries around Australia and processed tickets for hundreds of thousands of attendees. Its specialised feature set and approachable interface helped it gather momentum beyond the original partnership.
From local collaboration to international product
The platform’s success led to its acquisition by SOLUS, known internationally for its library mobile app and digital products. The events and room booking platform is now provided by SOLUS and has continued its journey across hundreds of libraries in dozens of countries.
The outcome
A library idea that proved its value far beyond its first branches.
The project demonstrated what could happen when library-specific workflows were treated as product requirements rather than edge cases. Its acquisition and international expansion became a significant chapter in Cloud612’s history.