Your Library Ltd · Printing and payments
Unifying printing, payments and member balances
A purpose-built service brought stored value, online top-ups, public printing, cashless kiosks and branch operations into one connected experience.
The challenge
A few dollars of credit should not become an integration problem.
At Your Library Ltd, formerly Eastern Regional Libraries Corporation, member funds had accumulated in separate platforms. Print credit could pay for printing, while money held elsewhere could cover library fees—but members could not simply use one balance where they needed it.
That fragmentation was inconvenient for members and created avoidable complexity for staff. Online top-ups needed to reach the correct account immediately. Print jobs had to be released through existing PaperCut and Toshiba infrastructure. Branches also needed a cashless way for members to add funds or pay fees without joining a staff queue.
Solving one screen would not solve the service. The project had to coordinate the library management system, print management, multifunction devices, public PCs, payment terminals, kiosks, receipts and branch administration.
The insight
The member’s Spydus account could become the primary source of stored value. Instead of maintaining isolated pools of money, the library could work towards one balance usable for printing, fees and later other services such as events.
The transition also needed to respect existing PaperCut credit. Members should be able to consume that balance before moving naturally to the primary Spydus balance, without staff manually transferring every account.
The solution
A coordinated service across software, payments and branch hardware.
Cloud612 created the integration and operating layer needed to make several specialised systems behave like one library service.
- Identify and fund
The member signs in online or scans their card at a kiosk, then tops up through Stripe.
- Update Spydus
The payment is applied directly to the member’s primary library account balance.
- Submit a print job
A public PC sends the job through the managed PaperCut and branch workflow.
- Release and reconcile
The Toshiba device prints the job and the appropriate member balance is consumed.
The member experience
Top up, pay and print without waiting for staff.
The project combined an online experience with purpose-built kiosks for members who were already in a branch.
Online top-ups that reach the library account
Members can add print credit online and have it applied directly within Spydus. That makes the account balance useful beyond the immediate print system and removes uncertainty about where funds have been stored.
A kiosk built around a library card
At a branch, a member can scan their card, review their Spydus balance, pay eligible overdue fees or add print credit. The touchscreen application is available in multiple languages and is designed for a quick, focused interaction.
Integrated payment hardware
Each kiosk combines a Stripe card reader, barcode reader, receipt printer and touchscreen. Readers can be onboarded through the cloud and assigned to the correct kiosk and branch without a bespoke setup process at each device.
Cashless by design
Your Library Ltd branches were already cashless, so the kiosks did not need coin mechanisms. Staff do not need to empty cash boxes, reconcile coins or manage the additional security risk that comes with money stored inside a public device.
Behind the experience
The server platform that keeps each part in step.
The visible kiosk is only one part of the system. A managed server platform negotiates the work between public PCs, PaperCut, Toshiba multifunction devices, Spydus and Stripe.
It coordinates print-job state, balance use and device activity while giving staff a real-time view of operational jobs. A browser-based point-of-sale capability supports staff-assisted payments when required.
Cloud provisioning makes the hardware fleet manageable as it grows. New payment readers can be registered, assigned and associated with their branch remotely, reducing the amount of configuration that has to happen on site.
The overall result is not simply a new payment screen or a new kiosk. It is an operating model that lets specialist systems continue doing their jobs while presenting one coherent service to members and staff.
The outcome
More independence for members, less payment handling for staff.
Members can manage printing funds and eligible fees through a consistent account, online or at a branch. Staff gain clearer operational tools, while the library moves away from isolated balances and cash-dependent equipment towards a flexible foundation for future services.